Secure and Compliant Transcription and Translation Services
Transcription is the conversion of recorded speech into a well formatted, structured document. From single speaker dictation to multi-speaker recordings, the ResoluteDocs team consists of highly experienced and well qualified transcribers and quality assurance staff to ensure you get back a top notch document.
We can provide transcription for virtually any type of event. Examples include : Administrative and investigative interviews; Law Enforcement reports, interrogations, witness statements, 911 and jail calls, body worn camera recordings; Call center recordings, conference recordings, focus groups; court hearings, administrative hearings, military boards of inquiry; dictations of reports or narratives.
We have expertise in various domains including, law enforcement, legal, medical and scientific. Contact us today to find out what we can do for you.
We provide translation services in virtually any language, using our team of highly qualified linguists. We can translate a recorded audio or video, transcribing the initial language spoken then translating it to English. We can translate your internal or public facing documents from any language to English or vice versa.
Localization is key to successful translation and our highly skilled, certified translators have vast experience in providing context sensitive translations that truly capture the intent of the original. Website localization, subtitling and captioning are also available. All translation work is done on a quote basis. Send us the details of your project and let us show you what we can do.
ResoluteDocs employs a multi-tiered quality control plan to ensure our customers get back high quality deliverables that meet their project goals and requirements. All jobs are reviewed by a combination of QA clerks, Proofreaders, Translation Managers and Supervisors as appropriate.
Your customer experience is a key part of our quality system as well.
We have real people, here in the U.S., ready to answer your questions and take your calls.
The medical transcription expertise of RDS includes all medical specialties including, radiology, forensic autopsy and surgical pathology. Our average medical transcriber has over 15 years of experience. Transcribers are supervised by a team leader with more than 40 years of experience. RDS has experience at every level of care including hospital/inpatient, large, national clinic groups and private practices throughout the United States.
All transcriptions are secured using encrypted connections that are HIPAA and Sarbanes-Oxley compliant and include full cycle encryption and audit logs. Security and privacy are a critical part of our business. All of our employees and transcriptionists are bound by confidentiality agreements and sensitive data is restricted to only necessary, cleared staff. Transcriptionists are required to complete HIPAA training and certification annually. We have secure control over data and user access and provide different options for secure workflow. All transcribers are subject to national and local background checks before beginning work.
Each dictation is produced by one of our U.S. domiciled transcriptionists who has proven experience and quality scores in medical transcription. After transcription, every transcript then goes through our multi-tiered QA process with escalation up to our vastly experienced QA Manager until blanks, edits, or other issues are resolved. RDS will communicate any inaudible or other agency originated dictation problems to the customer in a timely fashion. After QA approval the transcription product is queued for secure customer delivery.
RDS uses a blend of talent and technology to offer a variety of specialized services for medical facilities. Dictators can use multiple methods to dictate (phone dictation, mobile app, PC app, digital recorder, etc.). RDS provides secure, encrypted delivery via a variety of methods including EMR Interface, direct scribing, secure web portal and a variety of other options we can customize with your IT department. The hallmark of RDS service is working with your agency to customize a unique experience that meets your exact needs.
File gets transmitted via secure encrypted platform.
Resolute receives the file File gets transcribed.
Quality assurance review of the file File undergoes proofing, editing, and corrections.
Final transcribed product produced File transmission to agency.
Quality check to confirm no agency corrections, if corrections, corrections made and resubmitted.
Backup, reporting and archive.
With a foundation of screening for and hiring highly qualified transcriptionists. Candidates are selected and screened only if they have experience relevant to the project.
Screening involves quality testing using materials similar to the projects being staffed.
RDS also employs a full time QA Manager and QA staff who screen all deliverables for quality and compliance with customer standards before delivery. Jobs are flagged for QA review by transcriptionists, proofers, or QA clerks, and move up the tiered system with the QA Manager on top, until they are resolved. RDS believes that this is the best practice in the industry and that it ensures the agency receives deliverables that consistently meet the highest standards.
